Leisure Services Management 2nd Edition With Web Study Guide

Leisure Services Management, Second Edition, prepares students for the challenges they’ll face as entry- to mid-level recreation and leisure managers. The book outlines the essential knowledge and skills that successful managers need to have and helps students build those competencies by encouraging them to think as managers. The text’s activities, projects, and examples help students connect the competencies to real-world situations.

Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will learn what management is, what the manager’s role is, and how their work affects their agency and their customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation. Throughout the text, students will be encouraged to apply their own experiences to the concepts being discussed to deepen their understanding of the profession.

For each chapter, the authors provide experiential learning activities that simulate real on-the-job situations. Each of these activities asks students to assume one of the many roles of a new manager. They’ll learn to deal with day-to-day management activities by completing work assignments and projects similar to those they’ll assume as a manager. The activities will help students develop the competencies they’ll need in order to meet the challenges of this evolving field.

New to this edition of Leisure Services Management are the following student-friendly features:

• Updated sidebars in which professionals in the field offer early career advice for future managers
• Real examples from all three sectors—public, nonprofit, and commercial—giving a broad perspective of parks and recreation, tourism, sport, therapeutic recreation, and outdoor recreation
• International perspectives and examples, encouraging students to think globally
• Information about the exam for becoming a Certified Park and Recreation Professional (CPRP)

The text also includes a web study guide, which includes links to sample forms from the actual files of leisure managers to assist students in understanding and using important management tools. With an overview of key concepts by chapter, detailed case studies, a glossary, and a competency scorecard, the web study guide will help students build their knowledge of the content area, apply the information learned to their current work environment or a future internship, and prepare for future certifications.

The competency-driven approach of Leisure Services Management, Second Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their new position.

Audience

Upper undergraduate- and graduate-level students taking recreation and leisure management courses. Also a reference for recreation and leisure professionals, including those seeking Certified Park and Recreation Professional (CPRP) certification.

Chapter 1. Competency-Based Management and Leadership
What Is Management?
Leadership Theories
Management Theories
Management Trends
Our Competency-Based Approach
Conclusion

Chapter 2. Leisure Services Managers
Levels and Functions of Managers
Resources to Manage
Career Progression of Managers
Management Drivers
Efficiency and Effectiveness
Critical Management Issues
Conclusion

Chapter 3. Legal Foundations for Managers
Current Legal Issues and Trends
Civil and Criminal Law
Legislation
Risk Management
Legal Issues in Employment
Conclusion

Chapter 4. Organizational Structure
Three Sectors
Organizational Structure, Design, and Culture
Working With Boards
Form of Government and Organizational Structure and Design
Conclusion

Chapter 5. Coordination of Resources, Programs, and Services
Internal Organizational Coordination
External Organizational Coordination
Conclusion

Chapter 6. Planning and Decision Making
Planning
Problem Solving and Decision Making
Ethical Decision Making
Conclusion

Chapter 7. Marketing and Public Relations
Definition and History of Marketing
Market Segmentation and Target Marketing
Marketing Mix
Social Media
Conclusion

Chapter 8. Communications and Customers
Functions of Communication
Communication Process
Communication Breakdowns
Strategic Approach to Communication
Internal Communication
External Communication
Conclusion

Chapter 9. Personnel Procedures and Practices
Human Resources Perspectives
Personnel Planning
Personnel Processes
Managing Volunteers
Conclusion

Chapter 10. Motivation, Rewards, and Discipline
Employee Engagement and Development
Motivation
Employee Recognition
Rewarding Volunteers
Rewarding Yourself
Discipline
Conclusion

Chapter 11. Sources and Methods of Financing
Sources of Revenue
Expenditures
Pricing
Pricing Trends and Issues
Conclusion

Chapter 12. Budgets and Financial Cost Analysis
Defining Budgets
Budget Cycle
Cutback Management
Types of Budgets
Approaches to Budgeting
Budget Implementation
Financial Analysis and Reporting
Conclusion

Chapter 13. Evaluation
Why Evaluate?
Performance Measurement
How to Evaluate
Selecting Evaluation Participants
Best Practices and Benchmarking
Conclusion

Appendix A. Certified Park and Recreation Professional (CPRP) Competencies
Appendix B. One-Page Strategic Plan, City of Fairfax, Virginia

Amy R. Hurd, PhD, CPRE, is the director of the Illinois State University Graduate School and a professor of recreation and park administration within the School of Kinesiology and Recreation. While at Illinois State University, Hurd has taught undergraduate and graduate courses in management with an emphasis on marketing, human resources, and finance. Prior to coming to Illinois State University, she was a visiting lecturer in management at Indiana University, where she received her PhD.

As a practitioner, Hurd worked as the special events coordinator and as the marketing director for the park district in Champaign, Illinois. She has presented on and written extensively about management, competencies, and succession planning in public parks and recreation, including authoring four textbooks. Hurd was a visiting scholar at Srinakharinwirot University (Bangkok, Thailand) in the subject area of sustainable tourism, and she traveled to Opole University of Technology (Opole, Poland) and the Universidad de Cuyo and Universidad de Mendoza in Mendoza, Argentina, for a student and faculty cultural immersion experience. She is a regular instructor for Indiana University’s executive development program, and she was elected to the American Academy for Park and Recreation Administration in 2014.

Robert J. Barcelona, PhD, serves as the department chair and as an associate professor in the department of recreation management and policy at the University of New Hampshire (UNH). Barcelona’s research and writing interests focus on the intersection of sport and physical activity, positive youth development, and community recreation management, with a focus on improving access to active recreation and sport opportunities. He is also interested in training and professional development in the recreation and sport fields, particularly in community and campus recreation organizations.

Barcelona teaches both undergraduate and graduate courses focusing on management and leadership, research methods, strategic and master planning, program evaluation, youth development, and recreational sport management. He also works closely with community recreation and sport organizations on issues pertaining to master planning, strategic planning, and program evaluation. Barcelona worked as a practitioner in intercollegiate athletics and campus recreation. He has been on the faculty at Indiana University, Clemson University, and UNH, and he frequently teaches online courses in the distance education program at North Carolina State University.

Jo An M. Zimmermann, PhD, CPRP, is an associate professor and the undergraduate coordinator in the recreation administration program at Texas State University within the department of health and human performance. Zimmermann teaches undergraduate and graduate courses related to administration, finance, and marketing as well as the senior capstone course. Prior to coming to Texas State University, she was a senior lecturer in recreation management at Victoria University in Melbourne, Australia, as well as a visiting assistant professor in recreation administration at Clemson University, where she earned her PhD.

As a practitioner, Zimmermann worked as a recreation manager for the park district of Oak Park, Illinois, and as a recreation supervisor for the park district of Morton Grove, Illinois. She has presented and written on management and administrative roles in parks and recreation, including authoring chapters in textbooks. Zimmermann is a visiting professor at Beijing Sport University in Beijing, China, and has led students on study-abroad experiences in Australia. She is a regular presenter at the Texas Recreation and Park Society Annual Institute and is a co-convener of the Leisure Management Special Interest Group (SIG) for the World Leisure Organization.

Janet Ready, MA, received her masters degree in leisure studies from the University of Victoria and teaches in the recreation studies department of Langara College in Vancouver, British Columbia. Ready started her recreation career with the City of Burnaby parks, recreation, and cultural services department and worked in public recreation for over a decade prior to teaching. She has also guided hiking programs with Metro Vancouver and was a snowshoe guide at Mt. Seymour.

Ready is a past member of the Boys and Girls Club program committee and served as a director on the British Columbia Recreation and Parks Association board. She is passionate about connecting recreation theory to practice and works on applied research projects that support people working in the recreation field. She has presented at recreation conferences locally and nationally. In her free time, she mountain bikes, hikes, trail runs, does stand-up paddleboarding (with her dog Murphy), and volunteers on the Royal Canadian Marine Search and Rescue team.

A day in the life of a parks and recreation supervisor
Being an effective parks and recreation manager
How do you budget for your organization?
Reach new audiences with social media

All ancillaries are free to adopting instructors and available online.

Instructor guide. Includes a sample course syllabus, chapter outlines, learning objectives, the activities and case studies from the web study guide, and an introductory activity for the competency scorecard.

Test package. Contains a bank of over 270 ready-made test questions—in multiple-choice, fill-in-the-blank, true-or-false, essay, and short-answer formats—covering the content from all chapters.

Chapter quizzes. Quizzes with questions directly linked to the chapter objectives can be taken electronically and submitted to the instructor for grading.

Presentation package. Includes more than 300 PowerPoint slides of text, artwork, and tables from the book that can be used for class discussion and presentation. The slides in the presentation package can be used directly within PowerPoint or printed to make transparencies or handouts for distribution to students. Instructors can easily add, modify, and rearrange the order of the slides.

Web study guide. Includes the competencies tested in the Certified Park and Recreation Professional (CPRP) exam to help learners better understand what will be expected of them. The web study guide also provides a competency scorecard, key concepts by chapter, undergraduate- and graduate-level case studies for each chapter, links to websites, and links to sample forms that are typical of the documents learners will encounter in their future jobs.