Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will learn what management is, what the manager’s role is, and how their work affects their agency and their customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation. Throughout the text, students will be encouraged to apply their own experiences to the concepts being discussed to deepen their understanding of the profession.
For each chapter, the authors provide experiential learning activities that simulate real on-the-job situations. Each of these activities asks students to assume one of the many roles of a new manager. They’ll learn to deal with day-to-day management activities by completing work assignments and projects similar to those they’ll assume as a manager. The activities will help students develop the competencies they’ll need in order to meet the challenges of this evolving field.
New to this edition of Leisure Services Management are the following student-friendly features:
- Updated sidebars in which professionals in the field offer early career advice for future managers
- Real examples from all three sectors—public, nonprofit, and commercial—giving a broad perspective of parks and recreation, tourism, sport, therapeutic recreation, and outdoor recreation
- International perspectives and examples, encouraging students to think globally
- Information about the exam for becoming a Certified Park and Recreation Professional (CPRP)
The competency-driven approach of Leisure Services Management, Second Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their new position.
AudienceUpper undergraduate- and graduate-level students taking recreation and leisure management courses. Also a reference for recreation and leisure professionals, including those seeking Certified Park and Recreation Professional (CPRP) certification.
What Is Management?
Our Competency-Based Approach
Chapter 2. Leisure Services Managers
Levels and Functions of Managers
Resources to Manage
Career Progression of Managers
Efficiency and Effectiveness
Critical Management Issues
Chapter 3. Legal Foundations for Managers
Current Legal Issues and Trends
Civil and Criminal Law
Legal Issues in Employment
Chapter 4. Organizational Structure
Organizational Structure, Design, and Culture
Working With Boards
Form of Government and Organizational Structure and Design
Chapter 5. Coordination of Resources, Programs, and Services
Internal Organizational Coordination
External Organizational Coordination
Chapter 6. Planning and Decision Making
Problem Solving and Decision Making
Ethical Decision Making
Chapter 7. Marketing and Public Relations
Definition and History of Marketing
Market Segmentation and Target Marketing
Chapter 8. Communications and Customers
Functions of Communication
Strategic Approach to Communication
Chapter 9. Personnel Procedures and Practices
Human Resources Perspectives
Chapter 10. Motivation, Rewards, and Discipline
Employee Engagement and Development
Chapter 11. Sources and Methods of Financing
Sources of Revenue
Pricing Trends and Issues
Chapter 12. Budgets and Financial Cost Analysis
Types of Budgets
Approaches to Budgeting
Financial Analysis and Reporting
Chapter 13. Evaluation
How to Evaluate
Selecting Evaluation Participants
Best Practices and Benchmarking
Appendix A. Certified Park and Recreation Professional (CPRP) Competencies
Appendix B. One-Page Strategic Plan, City of Fairfax, Virginia
Being an effective parks and recreation manager
How do you budget for your organization?
Reach new audiences with social media
Instructor guide. Includes a sample course syllabus, chapter outlines, learning objectives, the activities and case studies from the web study guide, and an introductory activity for the competency scorecard.
Test package. Contains a bank of over 270 ready-made test questions—in multiple-choice, fill-in-the-blank, true-or-false, essay, and short-answer formats—covering the content from all chapters.
Chapter quizzes. Quizzes with questions directly linked to the chapter objectives can be taken electronically and submitted to the instructor for grading.
Presentation package. Includes more than 300 PowerPoint slides of text, artwork, and tables from the book that can be used for class discussion and presentation. The slides in the presentation package can be used directly within PowerPoint or printed to make transparencies or handouts for distribution to students. Instructors can easily add, modify, and rearrange the order of the slides.
Web study guide. Includes the competencies tested in the Certified Park and Recreation Professional (CPRP) exam to help learners better understand what will be expected of them. The web study guide also provides a competency scorecard, key concepts by chapter, undergraduate- and graduate-level case studies for each chapter, links to websites, and links to sample forms that are typical of the documents learners will encounter in their future jobs.